Privacy Policy

How Brannon Services Handles Website Information

Brannon Services uses this website to explain its services, receive estimate requests, and, when enabled, offer an optional AI assistant. This policy explains how information handled through the website and chat is collected, used, and shared.

Last updated: July 26, 2026

Information You Choose to Provide

The contact form collects the information you enter, which may include your name, email address, phone number, property address, service needed, message, source page, and submission time.

The AI assistant receives the questions you type. If you ask for a callback, the chat flow separately collects your name, phone number, and optional email, together with service interests, a short need summary, a limited timing preference when recognized, source page, and submission time needed to handle the request. Do not send payment details, gate codes, identity documents, or other sensitive access information through the website or chat.

How We Use Information

We use contact and callback information to respond to your estimate or service inquiry, understand the requested work, provide requested follow-up, operate and protect the website, and maintain related business records.

Contact details provided for an estimate or service inquiry are used for that requested follow-up. They do not by themselves enroll you in marketing email, marketing text messages, promotional campaigns, or subscriptions. Separate consent is required for marketing communications when applicable.

AI-Assisted Chat

When the optional AI assistant is enabled, your current question and a limited amount of prior chat context may be processed by an AI technology provider so the assistant can prepare a response using Brannon Services information. The website attempts to reduce phone numbers and email addresses in material sent for an AI response, but no automated filtering can identify every form of personal information. Please do not include private or sensitive information in ordinary chat questions.

AI technology providers and their supporting services may process chat content and technical information for service delivery, security, fraud prevention, and abuse prevention under their applicable terms and policies. The assistant is optional and can make mistakes; use the contact form, email, or phone number below for direct follow-up.

Chat Session Data

To keep a chat available while you move between pages, the website temporarily keeps the current conversation, unfinished draft, panel state, callback fields you enter, and limited technical session data in your browser for the current browsing session. Selecting Start over clears the current browser chat state. Browser session data is normally cleared when the applicable browsing session ends.

Brannon Services does not keep a full chat transcript in its own transcript database. This does not prevent an AI technology provider from processing the content as described above, or service providers from processing limited technical information needed to run and protect the website.

Website Security and Operations

We use service providers to host, protect, and operate the website. These providers may process device, browser, network, request, verification, and security-related information to provide their services and help prevent fraud, abuse, or disruption.

The website also uses limited, temporary technical records to protect chat access and avoid duplicate callback requests. Those records are not used to keep a full chat transcript or the callback contact details you submit.

Website Analytics and Cookies

Vercel Web Analytics counts page views and visitors without using cookies. It provides Brannon Services with anonymized, aggregate traffic reports and uses a one-day hash based on limited request information rather than a long-lived visitor profile.

Google Analytics may set first-party analytics cookies in the _ga family, including _ga and a stream-specific _ga_<container-id> cookie, and collect information about page visits, sessions, approximate location, browser, and device so Google can process that information into traffic reports for Brannon Services.

Depending on the Brannon web stream's current Enhanced Measurement settings, Google Analytics may also record interaction events such as scrolls, outbound-link clicks, and form-start or form-submit signals. This website's configuration disables Google Signals and advertising-personalization signals. This website does not configure Vercel Web Analytics or Google Analytics to receive the contact-form or chat text you enter.

Google Analytics may also record whether someone selects a contact or quote action, uses a phone or email link, opens the chat panel, sends the first non-empty chat message during a browsing session, or makes a successful lead request. These signals describe the action only; they do not include form entries, chat text, attachments, callback details, or other information that directly identifies you.

Sharing and Service Requests

When you submit a contact form or approve a callback request, we share the information needed to handle it with authorized Brannon personnel and service providers that support website operation, security, and email delivery. We may also disclose information when required by law or to protect rights, safety, or the website.

Brannon Services does not sell personal information submitted through the website or share it for cross-context behavioral advertising.

Retention

We keep inquiry and callback information for as long as reasonably necessary to respond to the request, maintain related business records, resolve issues, and meet applicable legal obligations. Retention may vary based on the type of information and the purpose for which it is used.

Browser session data is handled as described above. Technical, security, and provider-processed information may be retained for periods needed to operate, secure, or support the relevant service and may be subject to the applicable provider's policies.

Your Choices

You do not have to use the AI assistant. You can call Brannon Services, send an email, or use the contact form instead. You can also select Start over to clear the current browser chat state.

To ask about, correct, or request deletion of information you submitted through the website, contact Brannon Services using the phone number or email below. We will review and respond to requests in accordance with applicable law and our recordkeeping obligations.

Changes to This Policy

We may update this policy when website practices or applicable requirements change. Any update will be posted on this page with a revised last-updated date.

Contact

Questions about this policy can be sent to hello@brannonoutdoors.com or discussed by calling (937) 728-2410.